Our Promise

Our team at ShoeMe.ca is committed to helping you find the perfect shoes while providing you with an amazing customer experience. Here is how we aim to do this by:

 

1. Bringing you an incredible selection of quality brands and styles

Our product team is continually working to build and strengthen our relationships with different distributors so that we can expand our offering. Every month we're adding new women’s, men’s and children’s brands to ensure that there’s something for everyone.

2. Providing an enjoyable and easy shopping experience

Not only do we offer $4.95 flat-rate express shipping across Canada, but we also provide free returns and a 100 day no-hassle return policy. Not sure if you should order a size 8 or 9? Order both, try them on at home and easily return the pair that doesn't fit – easy peasy!

We’ve designed our site so that you can browse by brand, style, size and colour. You can also live chat with our customer service team while you shop, or reach them by phone or email. Need to know what sizes are in stock? Want to complain about your morning commute? Call us anytime.

3. Showing our appreciation through special perks

We love surprising our customers with discounts and special promotions. We like to regularly reach out through different channels, from email to Facebook, with special offers, contests and sale previews. 

4. Working hard to fix it if we mess up

Should there be any mix up with your order, be assured that we will do everything we can to fix the situation and provide a solution.