Shipping & Returns Policy

Stress-Free Shopping

It's simple: We offer free shipping on all orders over $99. Once you receive your order, you have up to 30 days to decide if you want to exchange your product, for free, for a different size or style, or to return it for a refund.

Our mission is to redefine the online shopping experience for Canadians. We believe that you should be able to find the exact shoe you want and try it on in the comfort of your home. We've made returns incredibly easy, so there's no need to worry about what to do in case the fit, colour or style isn't perfect. is an authorized online reseller for all of the brands we carry. For that reason, we are able to guarantee that all of the product on our website are 100% authentic.

Free Shipping on All Orders over $99

All orders over $99 qualify for FREE shipping to anywhere in Canada. Our Free Shipping policy does not apply to Outlet orders.

Free Returns and Exchanges for 30 Days

From time to time, you may purchase a product that doesn't fit or simply doesn't suit you. To provide you with an exceptional shopping experience, we are happy to offer a 30-day Exchange or Return Policy* on items purchased through (including products sold through SHOEme by 3rd-party vendors) , with the exception of the ineligible items stated below.

Within 30 days of receiving your purchase, you can exchange your product for free or return it to receive a refund.

If you would like to do an exchange for another item please email our Style & Care team at or call us at 1.866.440.7948.

*Orders returned from remote areas not serviced by Purolator may incur additional charges.

Defects and Repairs

If your order is found to be defective in any way, we are happy to cover the cost of return shipping. We will accept defective items up to 30 days after purchase for a full refund. does not provide repairs, however if an item requires a repair within the 30-day return period, your item may be eligible for replacement.

Prior to a return authorization we will require a photo and description of the defect or repair required. Please send photo's and description to and one of our customer service agents will be happy to assist you.

Items that are considered ineligible for a refund, store credit or exchange include:

  • Outlet items
  • VIP Deals
  • Any items marked "Final Sale"
  • Underwear*
  • Socks*
  • Electronics
  • Shipping fees

*Unfortunately, we cannot accept returns on underwear or socks due to hygienic concerns. Therefore, all underwear and socks are excluded from our general return policy. Any underwear or socks returned to us will be discarded and NO refunds or exchanges will be issued, regardless of condition or packaging.

Returns and Exchanges using Discount Codes and Special Offers

Discount codes or special offers used for orders containing more than one item are applied proportionately to the entire order. Therefore, if you would like to return part of an order, you cannot reapply the full discount code to the remaining items in your order. Instead, your refund will include a proportionate amount of the discount as determined by the value of the specific item being returned or exchanged.

How to Return your Order

To return your orders and obtain a refund, please follow these simple steps:

  1. Go to and enter your order number (you’ll find this in confirmation emails from us) and your email address.
  2. Once you’ve selected your reason for return from the dropdown menu on the right-hand side, you can download a printable return shipping label. You can print a free return shipping label if you are returning a regularly priced or sale item. Final Sale items are not eligible for returns.
  3. Place return item(s) in original shoebox. Your item(s) and the original shoebox must be undamaged to qualify for a return.
  4. Place shoebox in original or new shipping carton. Attach the Return Shipping Label to the outside of the shipping carton.
  5. Ship your return back to us via Canada Post or Purolator. Please note that the courier will be automatically defaulted based on your location.
  6. Provided your return meets our requirements, our Returns Team will then ensure that your refund is processed as soon as possible. You will be notified vie email once we complete your return. Returns are processed within 4 business days of us receiving them. Please allow an extra 3-10 days for the refund to appear on your credit card or PayPal. Please note that any shipping fees are not eligible for refund.

Returns Requirements

Important Note: We may decline to offer a refund, store credit or exchange within the 30-Day return timeframe if your item(s) do not meet the following requirements:

  1. All Items must be returned within 30 days of receiving item.
  2. All shoes must be returned unmarked, without signs of wear and/or tear AND in their original, UNDAMAGED ORIGINAL SHOE BOX or ORIGINAL PACKAGING.
  4. Returns may be declined if the returned product was damaged by someone other than a team member or the manufacturer.
  5. Returns will not be accepted for any VIP Deals items, OUTLET items or any products marked "FINAL SALE".

Please note that if your shoes do not pass our requirements following inspection by our Returns Team, we will advise you that your return has been declined.Due to the additional costs incurred, we will deduct a $25 restocking fee from your refund.

Please contact us at anytime if you have any questions regarding the return of your shoes.

How can I cancel my order?

Please contact our Style & Care Team at 1-866-440-7948 as soon as possible. We make every effort to pack and ship out our orders as soon as possible.