Why shop with us?

Free Shipping on all orders

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No one wants to pay for shipping. That's why all SHOEme.ca orders qualify for FREE shipping to anywhere in Canada. There is no minimum order size or special exceptions. Our free shipping policy does not apply to Outlet orders.

Free Exchanges and Returns

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We believe shopping should be convenient and risk free. That's why we provide FREE exchanges and returns on all orders from SHOEme.ca. We've also made processing your exchange or return incredibly easy. Our free exchanges and returns policy does not apply to Outlet orders.

100% Canadian, No Duties

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SHOEme is Canada's fastest growing ecommerce company. We're focused on delivering an unparalleled shopping experience - for Canadians by Canadians. You never have to worry about additional charges such as duties or international shipping rates when you shop at SHOEme.ca.

Style & CareTeam

Let us be the brightest part of your day.

Contact Us

Need anything at all? Don't hesitate to reach us at the contact information below.

Personal Shopping

What is it?

Let us help you discover brands and styles that you may have never heard of or have always wanted to try! We understand that finding that unique look is only half the struggle: getting the perfect fit is just as important. Our styling experts make it their mission to handpick the best styles and help ensure the right fit.

They're also always the first to know about sales, special offers and new collections at SHOEme.ca. Book an appointment with one of our stylists and we will create your own personal shoe collection, catering to your needs with the latest and most exclusive brands and offers.

Extra Value

Early access to:

Sales
New Brands

We've got you covered

At SHOEme.ca, we want you to feel like you're shopping with friends. Find the styles that you love without hassle from the comfort of your own home with one of our knowledgeable stylists. Let us be the brightest part of your day!

 
   

How it works:

  • 1

    How Do I Book An Appointment?

    Email us at personalshopping@shoeme.ca or call us toll free at 1-844-48-SHOES (1-844-487-4637) to book an appointment with one of our styling experts.

  • 2

    Next Steps:

    Once you've booked an appointment with one of our experts, we will send you a quick survey to complete. We want to know more about you and your unique style so we can be prepared for our appointment! We'd love to see images, style inspiration, or even textures and patterns that you love to wear.

  • 3

    Come Shop With Us:

    You've heard all the reasons: now click here to email us and book your appointment! Styling consultations typically take 1 hour. When booking your appointment, please provide a few times that work for you.

Exchanges & Returns

100-Days

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From time to time, you may purchase a product that doesn't fit or simply doesn't suit you. To provide you with an exceptional shopping experience, we are happy to offer a hassle free 100-day Return Policy for all items, excluding the exceptions stated below.

You can return your product within 30 days of receiving your purchase to receive an exchange or full refund. After 30 days and up to 100 days, you can exchange, or return your product to receive store credit. Returning your product to SHOEme is free of charge, as we will cover the cost of postage and handling for all returns.

If you would like to exchange or return for another item please contact our Style & Care team at 1-866-440-7948 or via email at styleandcare@shoeme.ca.

Defects and Repairs

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If your order is found to be defective in any way, we are happy to cover the cost of return shipping. We will accept defective items up to 30 days after purchase for an exchange or refund, The remaining 70 may be returned for store credit, but will be left to the discretion of our Returns Team.

SHOEme.ca does not provide repairs, however if an item requires repair within the 100 day return period, your item may be eligible for replacement.

Prior to a return authorization we will require a photo and description of the defect or repair required. Please send photos and description to styleandcare@shoeme.ca and one of our Style & Care agents will be happy to assist you.

On site deals

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Discount codes or special offers used for orders containing more than one item are applied proportionately to the entire order. Therefore, if you would like to return part of an order, you cannot reapply the full discount code to the remaining items in your order. Instead, your refund will include a proportionate amount of the discount as determined by the value of the specific item being returned or exchanged.

Final Sale Items

Items that are considered Final Sale and are not eligible for a refund, store credit or exchange include:

  • Outlet Items
  • Any items marked "Final Sale"
  • Underwear*
  • Bras*
  • Socks*

*Unfortunately, we cannot accept returns on underwear, bras or socks due to hygienic concerns. Therefore, all underwear, bras and socks are excluded from our general return policy. Any underwear, bras or socks returned to us will be discarded and NO refunds or exchanges will be issued, regardless of condition or packaging.

How to Exchange or Return your Order

To exchange your order or return for a refund, please follow these simple steps:

  • 1

    Contact our Style & Care team:

  • 2

    Let us know if you would like to make an Exchange or Return.

  • 3

    Our agents will process your request and issue your Return Waybill and Return Slip. If it's an exchange, our agent wil re-order your product.

  • 4

    Complete the Return Slip by filling in the order number, item name and reason for return. Include the completed form with your shipment.

  • 5

    Place return item(s) in original shoebox.

    Your item(s) and the original shoebox must be undamaged to qualify for a return.

  • 6

    Place shoebox in original or new shipping carton. Attach the Return Waybill label to the outside of the shipping carton.

  • 7

    Ship your return back to us.

    Refer to the email you received from SHOEme which contains the Return Waybill and follow the instructions.

  • 8

    Provided your return meets our requirements, our Returns Team will then ensure that your refund or exchange is processed as soon as possible.

    You will​ be​ notified vie email once we ​complete your return.​ R​eturns are processed within 4 business days​ from us receiving them.

  • 9

    Please allow an extra 3-10 days for the refund to appear on your credit card or PayPal.

    Please note that returns received between 31-100 days after delivery will be refunded as a store credit.

Return Requirements

Important Note: We may decline to offer a refund, store credit or exchange within the 100-Day return timeframe if your item(s) do not meet the following requirements:

  1. All Items must be returned within 100 days of receiving item.
  2. All shoes must be returned unmarked, without signs of wear and/or tear and in their original, undamaged original shoe box and original packaging.
  3. Shoes that have been worn outside will not be accepted.
  4. Returns may be declined if the returned product was damaged by someone other than a SHOEme team member or the manufacturer.
  5. Returns will not be accepted for any OUTLET items or any products marked "Final Sale".

Please note that if your product does not pass our requirements following inspection by our Returns Team, we will advise you that your refund has been declined and will ship the product back to you, where you will be charged a $25 restocking fee.

FAQ

General

  • The stock on our website is an accurate reflection of the stock we have available. Please email or call us if you'd like to know if, or when, we will restock a particular brand, style or size.

  • At the bottom of every newsletter we send is an 'Unsubscribe" link. Simply click "Unsubscribe." Please know that you can re-subscribe at any time to stay up to date on our newest brands, sales and promotions.

  • SHOEme.ca is committed to giving Canadians the best value. As such, we’ll happily match prices with any of our competitors in Canada or the U.S.

    Our policy is simple. We will match any Canadian online retailer's regular price and we will match any American online retailer’s regular price after factoring in 18% import duty and the current exchange rate.

    As with every order on SHOEme.ca, you will receive free express shipping and our hassle-free 100 day exchange or return policy.

    Please note, in order to qualify for price matching, the product found on SHOEme.ca must be the same style, colour, size, width and SKU as the lower priced product found on our competitor’s site.

    To request a price adjustment, please contact our Style & Care team and tell us which competitor is offering the lower price, so that we may verify the price.

    Price Matching can not be combined with any discount codes or special offers.

  • Please contact our Style & Care Team at 1-866-440-7948 as soon as possible. You may cancel your order or parts of your order if it has not yet been dispatched by SHOEme. SHOEme will not charge you for the orders cancelled nor will we charge you a cancellation fee. However, once the order is dispatched for delivery you are unable to cancel the order.

    SHOEme also reserves the right to cancel your order if:

    • You provide an unauthorised credit card
    • We are unable to process payment on the credit card provided
    • You provide invalid personal details
    • The product has become unavailable

    We will notify you before cancelling your order.

  • To inquire about current opportunities, visit our Careers page.

Payment

  • SHOEme.ca accepts MasterCard, VISA, PayPal and American Express.

  • Discount codes are redeemable during the checkout process. Once you have added the shoes or other items you would like to purchase to your cart, please proceed to checkout where you will have an option to apply a discount code. Copy and paste your code and click "Discount" Your cart should then automatically update to display the discount applied to your order total. If you have any difficulty applying your discount code, please contact us at 1 866 440 7948.

  • Of course! The safety of your personal information is extremely important to us. We use globally accepted best practice electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Technical Problems

  • SHOEme.ca website is best viewed with current versions of Firefox, Google Chrome, Internet Exporer and Safari browsers. If you are using one of these browsers and problems persist, please call our Style & Care Team at 1 866 440 7948.

Delivery And Returns

  • SHOEme delivers Canada-wide usually within 5-7 working days. The courier may require a signature upon receipt of delivery.

    If you are not available at the address specified by you when the courier delivers your product, your product will be left at the front door if the driver deems it to be safe, or alternatively at the nearest courier depot for pick up. The courier will leave a note in your mail box notifying you. If you are not contactable your product will be returned to SHOEme and our Style & Care Team will attempt to contact you to arrange for alternate delivery.

    For more information on our returns policy, please visit our Shipping & Returns Policy page.

  • Yes we do!

  • Please see the 'How to Exchange or Return your Order' section above

  • No. We do require all shoes to be returned in their original, undamaged packing in order to be eligible for a refund or exchange.

  • No. Shoes must be returned unmarked, without signs of wear and/or tear.

  • Please see the 'Exchanges & Returns' section above

  • If your shoes do not pass our requirements following inspection by our Returns Team, we will advise you that your refund has been declined and will ship the product back to you. Due to the additional costs incurred, we will also charge you a $25 restocking fee and $4.95 shipping fee.

  • Refunds can take up to 10 business days to process after we have received the returned product. PayPal refunds usually take 1-2 business days. In most cases however it usually takes 2 days for us to get the shoes back and then another 2 days to process the refund with your chosen payment method.

  • Call us at 1-866-440-7948 or email us at styleandcare@shoeme.ca and we will be happy to send you a new one via email. Be sure to enter all the relevant details onto the Returns Slip before shipping your shoes back to us.

  • Due to our quick turnaround process, it is important you contact us within 3 hours to correct your delivery address. We will do our best to help ensure that your shoes reach their correct final destination.

  • No. SHOEme.ca only delivers within Canada.

  • You have the choice to have your new shoes delivered to your home, work or anywhere else you'd like! You do not have to sign for the delivery if you don't wish to do so. In this case, if you're not home when the courier arrives, they will leave it at your door for you to collect when you get home. If the courier does not deem it safe to leave the package however, they will leave a collection note with instructions on where you can pick up your new shoes at the nearest depot. The depot will then keep your package on site for 7 days. If you are unable to pick them up within 7 days, just fill out the back of the collection notice stating which trusted friend will pick them up for you.